GOODenREADY (GR) Trading Terms and Conditions

VALIDITY

Quotations are valid for 30 days, unless specified otherwise, and are subject to change should the circumstances vary from that present when the quotation was produced.
Work is either quoted as a fixed price, or on a per worker, per hour basis and is an estimate only of the cost of the work required to complete a job. Every maintenance job is different and the time involved may vary according to the complexity of each job. A final price may not be able to be given until the work is completed, although each quotation should provide a reasonable indication of the expected price. You will only be charged for the actual work done.
We reserve the right to amend the initial quotation in consultation with you, should your original requirements change.
If we find the cost to complete the job is likely to exceed the quotation by 15% or more, you will be consulted before any additional work, beyond the quoted price plus 15% is done.
We reserve the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Please check the GR website for updates.

Depending on the size of the job, a deposit may be required prior to the commencement of work. This is commonly 20% but may vary depending on materials or other items required.
All outstanding invoices must be paid before further work can be undertaken.
Payment by direct deposit, cash or cheque is required by the due date – 7 days from date of invoice.
Any account outstanding beyond 30 days will incur interest on the outstanding amount, calculated from the date payment was due, at the current Penalty Interest Rate set by the Supreme Court of Victoria.
We reserve the right to refer collection of outstanding amounts to a debt collections agency without notice to you. You agree to be liable for all recovery costs and expenses we incur as a result of this action. In the event the collection of debt is referred to our lawyers, you agree to accept liability for and indemnify us for all our legal costs on a solicitor-client basis.
All products and materials provided by GR shall remain the property of GR until the account is paid in full.

In the event of unsuitable weather, including rain or intense heat, you will be contacted and another suitable time will be arranged to complete the work.
We understand that customers grow accustomed to a particular staff member visiting their garden. Whilst we endeavour to send the same staff member each time, this is not always possible and cannot be guaranteed.
GR is not liable for and accepts no responsibility for unavoidable damage or loss of any nature which is caused by a breach of these Terms and Conditions and not caused by our negligence.
You may postpone or cancel scheduled works by providing at least 24 hours notice by telephone prior to the agreed start time. Failure to request cancellation of a job with at least 24 hours notice will incur full charges for any materials purchased and a default fee of $80.

You must ensure there is access to the property at the appointed. You are responsible for alerting us in advance to any specific requests or needs. Failure to provide access to the property at the agreed time may result in the charge of a default fee of $80.
You must ensure that all animals on the property are appropriately restrained or enclosed to ensure they do not cause any interference with our staff or the work to be undertaken. We take no responsibility for ensuring your animals remain on the property, especially as our staff may need to leaves gates or other barriers open for extended periods in order to undertake their work.
Once our staff have started work at the property, their time is being charged. In order to minimise the cost of the service to you we request that you help keep any distractions to a minimum.
If for any reason you are not satisfied with the work provided by GR please contact us within 24 hours and we will be pleased to address your concerns. Once we have made all reasonable attempts to address outstanding issues, our account is then due as per our invoice.